Refunds and cancellations

Digital downloads: because they are delivered instantly, you agree at checkout that your 14-day cancellation right ends once the download starts. If a file is faulty or not as described, contact us within 30 days and we will fix it or refund you.

Services: you can cancel before work starts for a full refund. Once work has begun, we refund the part not yet done. If we cannot deliver what we agreed, you get a full refund.

Contact hello@kitbench.co.uk. Refunds go back to the original card via Stripe, usually within 5–10 working days.